Patient Fact Sheet

Same day appointments are available within our opening hours. To book an appointment you can call the surgery, or you can come in and enquire when the next appointment is available. You can book appointments online using this link or click the green ‘BOOK ONLINE’ at the top of our website.

Our doctors can provide home visits. Enquiries can be made by talking to one of our friendly receptionists however, the provision of these visits are at the discretion of the treating doctor.

If you require a translator or longer appointment, please advise the receptionist when booking the appointment.

Electronic Communication

Please note, our emails are not routinely monitored, and we do not encourage patients to contact us this way. Patients are encouraged to be aware of the risks to confidentiality involved with email correspondence. Any emails and phone calls addressed to clinical staff will be forwarded to the appropriate nurse or doctor for advice, which may include being asked to make an appointment to discuss your issue face to face in more depth.

Telephone Communication

Our phone lines are open during business hours. After hours callers will receive a recorded message with options on how the caller may proceed. When telephoning the surgery, our staff need to ensure they are speaking with the patient or a person authorized to speak on the patient’s behalf. Our staff will ask questions to determine the identity of the person they are speaking with.

Being trained in assessing the urgency of your call, our staff may ask questions to determine how they will respond to your call. At all times our staff keep you informed of your call progress. It is not usual practice for our staff to allow you to speak directly with the Doctor unless circumstances dictate the need to do so.

Social Media

At Clermont Country Practice, we believe in fostering a positive and inclusive online community. We value open and respectful dialogue, and we encourage our followers to engage with us and each other in a constructive manner.

To ensure a safe and welcoming environment, we have established a social media policy. Our policy promotes the following guidelines:

 Respect: Treat others with kindness, empathy, and courtesy. We do not tolerate any form of discrimination, harassment, or offensive language.

Privacy: Protect your own privacy and that of others. Do not share personal or sensitive information on our social media platforms.

Appropriate Content: Share content that is relevant to our practice and the healthcare field. Avoid posting spam, advertisements, or unrelated content.

Patient Confidentiality: We prioritize the confidentiality of our patients. Please refrain from discussing specific patient cases or sharing any identifiable information.

Professionalism: Maintain a professional tone and refrain from engaging in personal attacks or inflammatory discussions.

Compliance: Adhere to all applicable laws, regulations, and guidelines when interacting with us on social media.

By following these guidelines, we can create a supportive and informative online community. We reserve the right to moderate and remove any content that violates our social media policy.

Thank you for being a part of our online community. Let’s work together to foster a positive and engaging space for everyone.

Our Services:

Chronic disease management & team care plans
Allergy and asthma management
Aged care
On-site pathology collection centre
Skin cancer checks & skin cancer surgeries
Home Visits/Aged Care Visits (Upon Doctors Discretion).
Immunisations and health assessments including child and travel vaccinations and flu vaccinations
Pre-employment medical examinations
Driver’s license medicals
Indigenous Health
Instant Drug & Alcohol Screening
Mental Health Care Plans & Support
Weight Loss Management & Support
Onsite Spirometry & ECG services
Insurance Medicals
Women’s health including:
Weak pelvic floor
Contraception and family planning
IUD insertion & removal
Sexual health checks
Antenatal and post-natal care
Medical Termination of Pregnancy
Men’s health including:
General check-ups
Prostate checks
Fertility support & family planning
Treatment and management of any sexual, psychological or physical conditions

Our Doctors

At Clermont Country Practice, we take pride in our team of highly skilled and compassionate doctors. Our physicians are dedicated to providing the best possible medical care to our patients, and they bring a wealth of knowledge and expertise to their practice.

Each of our doctors is committed to building strong and lasting relationships with our patients, taking the time to listen to their concerns and develop personalized treatment plans. Whether you are in need of routine check-ups, preventive care, or treatment for a specific condition, our doctors are here to guide you on your journey to better health.

We offer both face-to-face consultations  and telehealth consultations, giving you the flexibility and convenience of quality care from the comfort of your own home. Our Telehealth services allow you to connect with our doctors virtually, ensuring that you can access medical advice and support whenever and wherever you need it.

We invite you to get to know our exceptional doctors and experience the personalized care that sets Clermont Country Practice apart.

Schedule an appointment with one of our doctors today and take the first step towards a healthier, happier you.

Our Nurses

We are proud to have a team of dedicated and caring nurses who play a vital role in delivering exceptional healthcare to our patients. Our nurses are passionate about providing the highest standard of care and are committed to making your experience at our practice as comfortable and positive as possible.

Our nurses are highly trained professionals who bring a wealth of knowledge and expertise to their roles. They work closely with our doctors to ensure seamless coordination of care, providing support and assistance throughout your medical journey. Whether it’s administering medications, conducting assessments, or offering guidance on managing your health, our nurses are here for you every step of the way.

When you visit Clermont Country Practice, you can trust that our nurses will go above and beyond to make your healthcare experience a positive one. They are here to support you, provide guidance, and ensure that your needs are met with compassion and professionalism.

Natalie – Medical Assistant

Administration Team:

At Clermont Country Practice, we understand that the first point of contact is crucial in setting the tone for your healthcare experience. That’s why we’re proud to introduce our exceptional reception team, dedicated to providing you with a warm and friendly welcome from the moment you walk through our doors.

Our reception team is the backbone of our practice, ensuring that your visit is seamless, efficient, and stress-free. They are skilled in managing appointments, handling inquiries, and guiding you through the check-in process. With their attention to detail and exceptional organizational skills, our reception team works diligently to keep things running smoothly.

Beyond their administrative roles, our reception team is here to make you feel comfortable and at ease. They understand that visiting a medical practice can sometimes be overwhelming, and they are committed to creating a welcoming environment for all our patients. Whether it’s offering a smile, answering your questions, or providing information about our services, our reception team is always ready to assist you.

Kellie – Reception Manager

Britt – Practice Manager

Feedback and Complaints:

We are committed to delivering high-quality healthcare and ensuring that your experience with us is exceptional.

If you have any feedback, whether it’s a compliment, suggestion, or concern, we encourage you to share it with us. We value your feedback and take any complaints seriously, as they provide us with valuable insights to improve our services.

To provide feedback, you have several options available:

  1. Speak with our team: Our friendly reception team are always ready to listen and will be happy to assist and ensure your feedback reaches the appropriate personnel.
  2. Fill out a suggestion form: These are available at our practice for you to complete and submit anonymously if you prefer. These forms are located in our waiting area, and we encourage you to take a few minutes to share your thoughts.
  3. Email or write to us: Please address your correspondence to our Practice Manager, who will ensure that it is handled promptly and appropriately. Our contact details

If you are not satisfied with the outcome of your complaint, you have the option to escalate the matter to the Health Complaints Commissioner Queensland 133 OHO or email [email protected]. They can provide further assistance and guidance in resolving your concerns.

We value your trust in our services and appreciate your contribution to our continuous improvement efforts.

Results Policy:

We advise patients to book an appointment to discuss results at the time of their appointment for assessment of all new medical problems. We may not ask you to come back routinely for results or monitoring tests and will contact you if there are unexpected results.

Urgent Results: The doctor or nurse will contact you immediately by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment is necessary. Our staff may continue to contact you at the doctor’s discretion and urgency of your results.

Semi-Urgent or Non-Urgent Results: You will be contacted by text message on 3 occasions asking you to book an appointment. If you opt out of text messages, we will call you or post you a letter. If there is no answer after 3 attempts, a letter will be sent to you explaining you have results that need to be discussed and asking you to book an appointment.

If your results are normal, we do not routinely contact you to advise you of this. You can phone the surgery to check if your results have been received, and may make an appointment to discuss the results, even if they are normal. We do not give results over the phone due to patient confidentiality.

For recalls and reminders we will contact you via text message, if there is no answer or you have opted out of text messages a letter will be sent. Confidential information is not included in these letters. You may opt out of this service by speaking to a member of our staff.

Billing Policy:

We believe in and endeavour to deliver high quality health care to each individual clients.

In order to provide such care, we carefully balance the needs and the affordability of each case.

We are now a private billing practice.  We have made the transition to private billing to ensure the continued sustainability of our practice.  The massive imbalance between the value of the Medicare rebate and our actual operational costs, resulted in us no longer operating a viable business.

For us to continue provide the quality service that we pride ourselves on, we have made the difficult decision to transition to a private billing practice.  Whilst we are aware that this will cause some distress to some of our patients, this is a necessary move for us if we are to continue to operate in the Clermont Community.  To find out more about the cost of bulk billing to the clinic and health care system, click here.

Although this is a privately billed surgery, bulk billing us still available for some appointments. Please don’t hesitate to chat to our team about services that are bulk billed.

Payment can be made by cash or EFTPOS. Any extra costs involved in your treatment or procedures will be discussed at the time of consultation.

Walk in’s welcome

At Clermont Country Practice, we understand that medical needs can arise unexpectedly. That’s why we warmly welcome walk-in patients, ensuring that everyone has access to quality healthcare when they need it the most. Whether you have a sudden illness, require immediate attention, or simply prefer the convenience of a walk-in appointment, our dedicated team is here to help.

Our experienced and compassionate team consists of highly trained healthcare professionals, including doctors, nurses, and support staff. With our efficient triage system in place, rest assured that you will receive prompt attention and appropriate care based on the urgency of your medical condition.

‘On-the-day’ Appointments

We know just unpredictable life can be, and how unexpectedly health concerns may arise. Each day our appointment schedule includes reserved appointments to serve as ‘on-the-day’ availability.  Call our friendly team and discuss what ‘On-the-day’ appointments are available.

Home Visits

At Clermont Country Practice, we understand that accessing healthcare services can be challenging for some individuals. That’s why we offer home visits to ensure that everyone in our community has access to the care they need.

Our dedicated team of healthcare professionals are available to visit patients in the comfort of their own homes. Whether you are elderly, have mobility issues, or are unable to visit our practice due to illness or other circumstances, our home visits are designed to provide convenient and personalized care.

To request a home visit, simply chat our friendly reception team, who will arrange a visit .

Please note: Home visits are subject to availability and certain criteria.

Failing to attend an appointment: 

We understand sometimes life presents circumstances that are out of our control. Our system provides multiple appointment reminders prior to your scheduled appointment. If you are unable to make it to your appointment, we ask that you notify our reception team as soon as possible.

As a result of a failing to attend your scheduled appointment, a $45 failure to attend fee may apply.

Management of Personal Health Information:

At Clermont Country Practice, we take the privacy and security of your personal health information seriously. We are committed to complying with the National Privacy Principles Act and the Health Records and Information Act to ensure that your information is handled with the utmost care and confidentiality.

  • We only collect the necessary information required for your healthcare treatment and management. This includes your medical history, test results, and relevant personal details. We obtain this information directly from you or with your consent.
  • Your personal health information is used and disclosed only for the purposes of providing you with quality healthcare. We may share relevant information with other healthcare professionals involved in your treatment, but only with your consent or as required by law.
  • We have implemented stringent security measures to safeguard your personal health information from unauthorized access, loss, or misuse. Our electronic systems are secure, and our staff is trained in privacy best practices to ensure your information remains confidential.
  • We strive to maintain accurate and up-to-date records of your personal health information. You have the right to access your records and request corrections if necessary. We will provide you with access to your information within a reasonable timeframe and in accordance with relevant legislation.
  • We are committed to being transparent about our privacy practices. Our privacy policy outlines how we collect, use, disclose, and store your personal health information. It is available on our website, and our staff is available to address any privacy-related inquiries you may have.

If you have any questions or concerns about the management of your personal health information, please do not hesitate to contact us. We are here to provide you with the highest standard of care while safeguarding your privacy every step of the way.

Our Acknowledgment: 

We would like to acknowledge the Traditional Owners and Custodians of the land on which Clermont Country Practice operates. We recognize and pay respect to the traditional custodians of this land, including the Wangan & Jagalingou people, and their Elders past, present, and emerging.

We acknowledge the profound spiritual and cultural connections that First Nations people have with this country, and we honour the wisdom, traditions, and ongoing contributions of Aboriginal and Torres Strait Islander peoples.

As we continue to provide healthcare services on this land, we commit to working collaboratively and respectfully with Aboriginal and Torres Strait Islander communities, valuing their unique perspectives and promoting cultural safety within our practice.

Contact Information


Mon-Fri: 9:00 AM - 5:00 PM
Sat-Sun: Closed

After-hours medical attention
Please contact the following or alternatively seek the
nearest hospital emergency department:
GP Assist on 13 HEALTH
Clermont Hospital
Ring 000 in an emergency